Karon Karter Pilates

Shop Now

Your Best Abs Are Ahead Of You

FAQ

Frequently Asked Questions

 

If you are having trouble with your order, please refer to the list of frequently asked questions below.

 

How do I access the live stream on Vimeo?

When you purchase the digital download versions of Karon Karter’s Workout DVDs, you will also get access to few these on Vimeo for free! To access them follow these instructions:
1) Click the link or copy and paste the the link you want to access into your internet browser:
-https://vimeo.com/ondemand/pilatesbikini
-https://vimeo.com/ondemand/pilatesbasicback
-https://vimeo.com/ondemand/pilatesintermediatemat

2) Click the “Buy Now” blue link. It will bring you to a login page. In order to access the videos on your computer and other devices, you will need to SIGN UP FOR A FREE ACCOUNT using your own email address and any password you choose to use to create your free VIMEO account. If you already have a VIMEO account, you can use those login credentials.

3) Once you have created your free VIMEO account, you will be brought to a purchase page. In the top right corner of the screen you will see a GREEN text area where is says, “Have a discount code?”. Click that link and add the password code that was emailed to you with your purchase. When done – there is no need to enter any credit card information as the promo code will override that necessity.

4) After you have entered the code, you will get see a screen confirming that you have purchased the video and you should be good to go! You will be able to download the file (remember where you download it too!) to watch on your computer, or on any VIMEO enabled smart television, XBox, AppleTV or other digital video viewing device as explained at this link: http://vimeo.com/everywhere

When do my DVDs get shipped?

If you purchase a physical copy of any Karon Karter DVD, please allow up to 2 weeks for delivery.

I'm having a problem paying with Paypal. What should I do?

If you are having a problem purchasing with Paypal, please contact Paypal.com to see if there are issues with your paypal account. If the problem still persists, please contact us.

Can I put the digital download video on my iPhone or tablet?

If your tablet supports mp4 videos, then yes! For Apple devices (iPhone, iPad, iPod), once you download the video to your computer, drag the file to your iTunes account. You should then follow the normal instructions for adding a video to your device. See here: https://discussions.apple.com/thread/5139991?start=0&tstart=0

Where can I download my digital copies of the DVD?

Log into your account, or view your orders at http://karonkarterpilates.com/my-account/. There will be a section called “Available Downloads”. Click on the link and your download will automatically begin downloading to your computer.

It says that I have already downloaded my product but I do not see it. What should I do?

First, lets make sure it is not on your computer already by doing a search on your computer for the downloaded file.

If you are using a Mac/Apple computer with Safari Browser:
1) Open Safari Browser
2) Click on “View” in the top section of the browser. Then choose “Show Downloads”.
3) The downloads will appear in the browser (usually on the right side). See if your files are in that list. If they are, then you already downloaded them.

If they are not in that list, try one more thing before downloading again:
1) In the very top right corner of any screen, click on the magnifying glass to bring up the “spotlight search” on your Mac.
2) Type in the search the name of 1 of the video files listed below:
Pilates_Intermediate_Mat_Workout_1280x720
Pilates_Back_Basic_Workout_1280x720
The_Pilates_Bikini_Body_Workout_1280x720
3) The spotlight will show if there are any downloads of these items. You want to look for the items that would be files, not messages.

If you do not find the files on your computer, then you can download them by logging into your account at http://karonkarterpilates.com/my-account/.
There will be a section called “Available Downloads”. Click on the link and your download will automatically begin downloading to your computer. You can make sure these are being downloaded by clicking the “View” “Show Downloads” options in Safari. They should be in that list.